Privacy Policy of Near By Ears

Privacy Policy for Nearby Ears 

Last Updated: August 1st 2025 

1. Introduction 

At Near by Ears we provide anonymous, empathic listening services to our users through our platform. Your privacy and confidentiality are paramount. This Privacy Policy outlines how we collect, use, and protect your data while clarifying our legal obligations and limitations. By using our services, you agree to these terms. 

2. Data We Collect 

a. Anonymous Account Creation: 

- To maintain anonymity, we do not require legal names, addresses, or government-issued identifiers. 

- Pseudonymized Data: Users create a username and password unlinked to real-world identities. 

b. Minimal Service Data: 

- Subscription Tier: Package type (e.g., Serenity, Harmony) and allotted monthly hours. 

- Payment Data: Processed via third-party gateways (e.g., Stripe). We do not store credit card details. 

c. No Content Storage: 

- Conversations Are Ephemeral: Audio/text sessions are not recorded, stored, or transcribed. 

3. How We Use Your Data 

a. Service Delivery: 

- Allocate session hours based on your subscription. 

- Provide technical support (e.g., password resets). 

b. Security & Compliance: 

- Comply with legal obligations (see Section 6). 

c. Improvements: 

- Aggregated, anonymized data informs feature updates (e.g., peak usage times). 

4. Confidentiality Assurance 

a. Strict Access Controls: 

- Only authorized personnel with binding NDAs may access pseudonymized data. 

- Employees undergo rigorous background checks and privacy training. 

b. Encryption: 

- In Transit: TLS/SSL encryption secures all user-platform interactions. 

- At Rest: Data stored in zero-knowledge databases. 

c. Third-Party Partners: 

- Vendors are contractually obligated to uphold our privacy standards. 

5. Legal Exceptions to Confidentiality 

While we prioritize anonymity, we may disclose data only if legally compelled, including: 

- Court Orders: Valid subpoenas, warrants, or judicial requests. 

- Imminent Harm: Threats to human life, child abuse, or terrorism. 

- Regulatory Investigations: Required by governmental authorities. 

We will notify you of such requests unless legally prohibited. 

6. User Rights 

a. Access & Control:  

- Delete your account (excluding financial records required by law). 

b. Opt-Out: 

- Unsubscribe from non-essential communications (e.g., newsletters). 

c. GDPR/CCPA Compliance: 

- EU/California residents may exercise additional rights under applicable laws. 

7. Liability Limitations 

a. No Absolute Anonymity: 

- While we employ industry-leading practices, no digital system is 100% immune to breaches. 

b. User Responsibility: 

- You are responsible for safeguarding your username, password, and device security. 

c. Disclaimer of Damages: 

- Near by Ears is not liable for: 

- Indirect damages (e.g., emotional distress) arising from service use. 

- Breaches caused by third-party vendors or user negligence. 

d. Not Professional Advice: 

- Our listeners are not licensed therapists. We recommend seeking professional care for clinical needs. 

8. Policy Updates 

- Changes will be notified via email or platform alerts. Continued use constitutes acceptance. 

9. Contact Us 

For privacy concerns or data requests: 

- Email:nearbyears@gmail.com 

10. Governing Law 

This policy is governed by the laws of Canada, with disputes resolved through binding arbitration. 

Near by Ears reaffirms its commitment to balancing user trust with legal compliance. By prioritizing cutting-edge security and transparency, we strive to be your safest space for anonymous connection.